Refund Policy

We offer a full 30-day money back guarantee on all products purchased from kittydoctor.co.uk. If for any reason you are not satisfied with your purchase, you may request a full refund within 30 days of the date of delivery.

No questions asked. We want you and your cat to be completely happy with your Kittydoctor purchase.

To request a refund, please contact our customer support team at support@kittydoctor.co.uk within 30 days of receiving your order. Please include the following information in your email:

• Your full name
• Your order number
• The reason for your refund request (optional — this helps us improve)

Once your refund request is received and approved, we will process your refund to the original payment method within 5-10 business days. You will receive a confirmation email once the refund has been issued.

We do not require you to return the product to receive your refund. Due to the nature of our products (cat litter and health supplies), we do not accept physical returns. You are welcome to keep, donate, or dispose of the product.

To be eligible for a refund under our 30-day guarantee, the following conditions apply:

• Your refund request must be made within 30 days of the delivery date
• The product must have been purchased directly from kittydoctor.co.uk
• Proof of purchase (order number or confirmation email) must be provided

Products purchased through third-party retailers (such as Amazon) are subject to that retailer's own refund policy and must be handled through them directly.

If your order arrives damaged or defective, please contact us at support@kittydoctor.co.uk within 7 days of delivery with a photograph of the damage. We will arrange a full refund or replacement at no additional cost to you.

If you have not received your refund within 10 business days of our confirmation email, please first check your bank account and contact your payment provider, as processing times can vary. If you have done this and still have not received your refund, please contact us at support@kittydoctor.co.uk and we will investigate immediately.

If you have an active subscription, you may cancel at any time before your next billing date to avoid being charged for the following month. Refunds for subscription orders are subject to the same 30-day guarantee from the date each individual shipment is delivered.

For any refund-related queries, please contact us at support@kittydoctor.co.uk. We aim to respond to all enquiries within 24 hours on business days.