Privacy Policy

Kittydoctor is an online retailer of cat health products based in the United Kingdom. We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at support@kittydoctor.co.uk.

When you place an order or create an account with us, we collect the following personal information:

• Full name
• Delivery address
• Email address
• Phone number
• Order history and purchase details
• Communication preferences

We do not collect or store any payment card or bank account information. All payments are processed securely by our third-party payment providers (including Stripe and/or PayPal) who handle your financial data under their own privacy policies and security standards. We never see, access, or retain your full card details.

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Responding to customer service enquiries
• Managing returns and refund requests
• Sending marketing communications (only with your consent)
• Improving our products and services
• Complying with legal obligations

We process your personal data on the following legal bases under UK GDPR:

• Contract performance — to fulfil your order and provide our services
• Legal obligation — to comply with applicable laws and regulations
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications, which you may withdraw at any time

We do not sell, rent, or trade your personal data to any third party for marketing purposes. We only share your data with trusted third parties where necessary to fulfil your order or operate our business, including:

• Delivery and courier companies (to ship your order)
• Payment processors — Stripe and/or PayPal (to process your payment securely)
• Email service providers (to send order confirmations and communications)
• IT and website hosting providers

All third-party service providers are contractually required to keep your data secure and to use it only for the specified purpose.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Order records — kept for 7 years to comply with HMRC tax requirements
• Customer accounts — retained while your account is active and for 2 years thereafter
• Marketing preferences — until you withdraw consent

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the data we hold about you
• Right to rectification — you may ask us to correct inaccurate data
• Right to erasure — you may ask us to delete your data in certain circumstances
• Right to restriction — you may ask us to restrict how we process your data
• Right to portability — you may request your data in a machine-readable format
• Right to object — you may object to processing based on legitimate interests
• Right to withdraw consent — for any consent-based processing at any time

To exercise any of these rights, please contact us at support@kittydoctor.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your browsing experience. These include essential cookies required for the site to function, and optional analytics cookies to help us understand how visitors use our site. You can manage your cookie preferences via the cookie banner on our website.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption (HTTPS) for all data transmission. We regularly review our security practices to ensure your data remains protected.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: support@kittydoctor.co.uk